Microsoft - Customer Assessment for Private Cloud

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Microsoft Private Cloud Solutions

Windows Server

System Center 2012

CLOUD DRIVERS & CLOUD OBSTACLES

INFRASTRUCTURE MANAGEMENT

SERVICE DELIVERY & AUTOMATION

APPLICATION MANAGEMENT

OUTPUT

What are your top priorities for the next 12 months?

Critical Priority

Major Priority

Moderate Priority

Low Priority

Lower IT Costs

Improve IT Agility

Reduce IT Maintenance

What obstacles are preventing you from achieving the above priorities?

Critical Challenge

Major Challenge

Moderate Challenge

Minor Challenge

Security Concerns

Compliance Issues

Compatibility Problems

High Capital Expenditure

Limited Operational Budget

How does your organization maintain IT system availability and resilience?

We operate on a break / fix basis.
We have a basic backup/recovery processes with moderate availability.
We have an advanced backup/recovery system with high availability.
We have a robust failover system with very high availability.

How secure and compliant are your IT systems?

We have no formal security & compliance processes.
We have basic security & compliance processes, and are reactive to issues.
We have a solid set of well-documented security & compliance processes.
Our security & compliance processes are the best in class in industry.

How are you maximizing the utilization of IT infrastructure?

Some infrastructure is virtualized but there is scope for improvement.
We have virtualized most of our critical infrastructure.
We are in the process of implementing cloud infrastructure.
We have implemented a private cloud infrastructure.

How does your IT infrastructure scale to meet changing business needs?

We have no formal process for scaling IT infrastructure.
We scale IT resources on an ad-hoc basis.
We proactively scale IT infrastructure based on service consumption.
We dynamically scale and design both on-prem and cloud services.

How mature are your organization’s IT processes?

We have unstructured processes and minimal documentation.
Our processes are basic, somewhat documented but not necessarily followed.
We have standardized, documented processes and usually follow them.
We have robust, mature processes that are always followed.

How quickly can you add new IT capabilities to meet changing business needs?

We add new IT capabilities only in emergencies.
It can take several months for us to add new IT capabilities.
We can react quickly and add new IT capabilities within weeks.
We have agile IT and can add new capabilities within days.

How do you communicate to users about IT service offerings?

We do not proactively communicate our IT service offerings.
We have manual, ad-hoc communication on our service offerings.
We have an evolving service catalog and basic Service Level Agreements.
We have a robust, dynamic service catalog, and fulfillment guidance.

How do you enable users to request services?

Users can‘t request customized services.
Users can request customized services using our help desk.
A limited amount of self-service customization is available.
We have a robust self-service interface to manage a range of services.

Do you measure consumption of IT services?

We do not measure IT service consumption.
We measure service consumption manually on an as required basis.
We automatically measure and report service consumption.
We have robust processes to measure & charge-back services consumption.

You have finished the survey.

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